Frequently asked questions
What is the return policy?
Thank you for choosing our natural, handcrafted skincare! For hygiene and safety reasons, we have a no-returns policy: all sales are final and we are unable to offer refunds or exchanges.
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Where are your essential oils from?
We EXCLUSIVELY use Plant Therapy essential oils. You must be very careful when using essential oils. Many companies do not disclose where they source their oils from. Synthetically made essential oils can carry a blend of carcinogens, endocrine disruptors, toxicants, and neurotoxic chemicals which can be linked to cancer, Autism, or ADHD.Plant Therapy uses independent third-party GC/MS (gas chromatography/ mass spectrometry) testing to verify botanical species and ensure purity.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured in Cincinnati, Ohio. Every single item is hand made in small batches.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Orders over $100 ship for free.
Tell me about the ingredients in your products
Each ingredient comes with its own set of strict requirements to be allowed into our production process. For example, we source Organic Hexane-Free Castor oil for some of our products. Hexane is sometimes byproduct in due to how castor oil is processed. Hexane is a VOC and neurotoxin and would not be on the label if you just purchased castor oil because its not an ingedient, it’s a byproduct. Therefore, when we sourced castor oil we had to find companies that did not use hexane as a solvent in processing. This is the type of thing we do for every single ingredient in our products. We did not cut a single corner, anywhere. That’s our promise.